Exchanges and Returns

Soap and Butters Returns and Exchanges
FOR HYGIENIC REASONS AND YOUR SAFETY, SOAPS AND BUTTER ARE NOT RETURNABLE OR EXCHANGEABLE. ALL PURCHASES ON SOAPS AND BUTTER ARE FINAL.


Jewelry Returns
If you wish to return any of your jewelry items:

  1. Your item must be in its original unused condition.
  2. Please contact orders.courtneyalexandria@gmail.com your request to return any jewelry items.
Make sure you include:
  1. The name that was included in your original order.
  2. The address where the package was sent.
  3. The name of the items you wish to return.
  4. Include the reason you wish to return your item(s).
  1. You must return the item(s) within 7 days of your delivery date. 
  2. Once Courtney Alexandria receives the items, you will receive a full refund within 3 business days. I recommend you purchase tracking and insurance for your returns as I cannot be responsible for returns I do not receive.
Exchanges
At this time, I cannot exchange items. You can return items for a full refund according to the Returns sections.